Communication is based on two processes: speaking and listening. For most individuals, voicing needs and concerns comes naturally. But effective listening takes practice. When someone speaks to you, you may think you’re listening; but more often than not, you’re simply hearing. What’s the difference? Hearing doesn’t imply a focused concentration and processing of what is being said. Information that is simply heard is often not retained.
Effective listening involves focusing on what is being said, and that isn’t always as easy as it sounds. Most of us take listening for granted; why should we have to work at it?
Because half of all communication is based on listening to incoming information, not listening effectively can have a direct influence on productivity. Effective listening can also help avoid confusion and miscommunication errors that can impact the way we’re perceived and the way others react to us, in the workplace and in our personal lives. And by showing that we’re attentive to their needs and concerns, it can also make others feel valued.
Like any skill, effective listening takes practice. The following tips, when practiced regularly, will help you become a more effective listener.
· Concentrate
Auditory studies suggest that, while humans are capable of speaking at about 200 words per minutes, the human brain is capable of processing between 600 and 1,000 words per minute. That leaves a lot of time for the mind to wander. Considering the disparity between speaking and listening rates, it’s n o wonder the mind begins to wander, especially during long or convoluted conversation. In effective listening, it is absolutely essential to remain focused on what is being said. This one element is the most important factor in learning to listen effectively, and it is also the most difficult to master. With repeated practice, focusing skills can be improved.
· Send the right signals
Making eye contact is the number one way to let others know you are listening to what they’re saying. Focusing can also be improved when continued eye contact is maintained. Don’t fiddle with a pen, computer mouse, your tie, or any other gadget to item while someone is speaking to you. Leaning slightly toward the person who is speaking to you, or inclining your head, as well as nodding at appropriate times all tell the speaker they have your undivided attention.
· Paraphrase to show you understand
When a co-worker or loved one finishes telling you an idea or concern, show them you understand by paraphrasing what they just said. Don’ repeat it back like a parrot; use your own words to show that you have heard what was said and have processed it.
Effective listening is a critical key to success in every area of life. This simple skill can make you appear more professional, and can inspire trust and confidence in you and your abilities. Taking time to learn effective listening skills can have a significant impact on how you perceive the people around you, and how they perceive you in return.
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